Your Privacy Our Priority
At shell999, we take data protection seriously. This Privacy Policy clearly explains how your personal information is collected, used, stored and protected when you use our platform. Your trust is the foundation of our relationship.
shell999 Data Protection Principles
Six core principles that guide how we handle your information with care and responsibility.
Strong Data Encryption
All personal information and financial transactions are processed through SSL encryption layers. Your data is never stored in a format that can be accessed without full authorisation.
Privacy Without Compromise
We do not sell, rent or share your personal information with third parties for marketing purposes. Your information remains entirely yours.
Control in Your Hands
You have the right to access, correct or request deletion of your data at any time. Our support team is available via live chat or email 24/7.
Secure Data Storage
Our servers are protected by multi-layered security systems. Access to the database is limited to verified staff only, with complete audit records maintained.
Licensing Compliance
shell999 operates under international licensing that sets strict standards for user data protection and personal information management practices.
Change Notifications
Any material changes to this policy will be communicated to users via email or in-platform notifications. We believe in full transparency.
1. Introduction and Scope of This Policy
This Privacy Policy is issued by shell999 ("we", "our platform") and applies to all users who access or register an account on the website shell999.onl. This document describes our privacy practices and your rights regarding the personal information we process.
By using the shell999 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any provision herein, you are advised not to use our services. This platform is only permitted for users aged 21 and above.
This policy covers data collected during the account registration process, use of services such as slots, live casino and sports betting, as well as any communications made through our customer support channels.
2. Types of Information We Collect
In operating an online gambling platform, shell999 collects several categories of information to ensure safe, orderly and responsible services can be provided to every user.
Personal Identification Information
- Full name as stated on your identity card (MyKad) or passport
- Date of birth to confirm the user meets the age requirement of 21 and above
- Identity card number or passport number for identity verification purposes (KYC)
- An active email address for account communications
- Mobile phone number for two-factor authentication and important notifications
Financial Information
- E-wallet account number (Touch 'n Go eWallet, ShopeePay) or DuitNow details
- Deposit and withdrawal transaction records for legal compliance purposes
- Betting history for responsible gambling pattern monitoring
Technical Information
- IP address and device information used during login
- Cookie and session data to improve user experience
- Activity logs for security monitoring and fraud prevention
3. Purpose and Legal Basis for Data Processing
shell999 uses the information collected for legitimate and necessary purposes to run our services properly. Every data processing activity has a clear legal basis.
- Account Management: Opening, verifying and maintaining your user account so it remains secure and accessible
- Legal Compliance (KYC/AML): Meeting Know Your Customer (KYC) and anti-money laundering requirements as set by international licensing bodies
- Transaction Processing: Processing deposits via FPX online banking, Touch 'n Go eWallet, DuitNow, ShopeePay and cryptocurrency (USDT, BTC, ETH) as well as withdrawals with a processing time of 5-30 minutes
- Platform Security: Detecting fraudulent activity, unauthorised access and protection against cybersecurity threats
- Customer Support: Providing effective assistance via live chat and email in Malay and English, available 24/7
- Responsible Gambling: Monitoring gameplay patterns to identify users who may need responsible gambling support
- Service Communications: Sending important information related to your account, policy updates and relevant offers
4. Sharing Information with Third Parties
Our core policy is not to sell or transfer your personal information to third parties for their own marketing purposes. However, there are limited situations where data sharing is necessary for security and legal compliance.
- Payment Processors: Minimum necessary transaction details shared with licensed payment processors to carry out deposits and withdrawals
- Regulatory Bodies: Information required by licensing bodies or competent authorities in line with legal obligations
- Technical Service Providers: Third parties that assist with system maintenance, cybersecurity and platform analytics — all bound by strict confidentiality agreements
- Court Orders: When required by a court order or lawful investigation by legal authorities
5. Data Retention Period
shell999 retains your personal information for as long as your account is active or as long as needed to provide services. The following are general retention guidelines based on data type.
- Personal identification data and KYC documents are kept for the period required by international licensing, typically at least five years after account closure
- Financial transaction records are retained in accordance with applicable anti-money laundering legal requirements
- Technical activity logs are kept for the period necessary for security and audit purposes
- When you close your account, we will delete or anonymise your personal data that does not need to be retained for legal reasons
To request data deletion after account closure, please contact our customer support team via live chat or email at .
6. Technical Security Measures
We consistently invest in security infrastructure to ensure your data is always protected from both external and internal threats.
- SSL/TLS encryption for all data in transit between your device and our servers
- Data at rest encryption for all sensitive information stored
- Two-factor authentication (2FA) available and encouraged for all user accounts
- Continuous 24/7 security monitoring by our technical team
- Regular penetration testing by independent security experts
- Strict internal access controls — only authorised staff can access user data
7. Use of Cookies and Tracking Technologies
The shell999 platform uses cookies and similar technologies to improve user experience, analyse website performance and maintain the security of your login session.
- Essential Cookies: Required for basic platform functions such as session verification, login security and language preferences. These cookies cannot be disabled
- Analytics Cookies: Help us understand how users interact with the platform for ongoing improvement purposes
- Functional Cookies: Remember your preferences and settings such as preferred payment method and display preferences
You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and experience of using our platform.
Table of Data Types and Purpose of Use
| Data Type | Purpose of Use | Status |
|---|---|---|
| Name & MyKad Number | Identity verification (KYC), licensing compliance | Required |
| Email & Mobile Number | Account communications, two-factor authentication, customer support | Required |
| Date of Birth | Age verification (21+), responsible gambling compliance | Required |
| E-Wallet / DuitNow Details | Processing deposits (minimum RM30) and withdrawals (minimum RM50) | Financial |
| Transaction Records | Anti-money laundering (AML) legal compliance, audit | Financial |
| IP Address & Device Logs | Account security, fraud detection, platform analytics | Technical |
| Cookie & Session Data | User experience, platform preferences, session security | Technical |
| Betting History | Responsible gambling support, product analytics | Analytics |
Your Rights Regarding Personal Data
As a shell999 user, you have the following rights which can be exercised at any time.
Right of Access
You have the right to know and request a copy of all personal information we hold about you.
Right to Correction
If any information is inaccurate or outdated, you may request that we correct or update it.
Right to Deletion
You may request the deletion of your personal data, subject to any applicable legal retention obligations.
Right to Restriction
You may request that we limit how we use your data in certain specified situations.
Right to Portability
You have the right to receive your data in a structured, machine-readable format for transfer to another provider.
Right to Object
You may object to the processing of your data for certain purposes, including processing based on legitimate interests.
8. Changes to This Privacy Policy
shell999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you at least 14 days before they take effect through:
- In-platform notification when you log in to your account
- Email to the address registered in your account
- A prominent notice displayed on our website's main page
The "Updated" date at the top of this page indicates the date of the latest amendment. Your continued use of the shell999 platform after those changes take effect will be considered your acceptance of the updated policy.
9. Contact Our Privacy Officer
If you have any questions, concerns, or complaints about how we handle your personal information, we encourage you to reach out to us directly. Our team is available to assist in Malay and English, 24 hours a day, 7 days a week.
- Live Chat: Available directly on the shell999 platform, with fast response times through 24/7 support
- Email: Send your written enquiries to
We are committed to responding to all privacy-related enquiries promptly and thoroughly. Your satisfaction and trust are what we prioritise in every decision related to data management.
Ready to Play with Confidence?
With a transparent Privacy Policy and a robust security system, shell999 ensures your betting experience is safe and enjoyable. Explore our online slots, live casino, and sports betting today.